CANCELLATION POLICY

Order Cancellation Policy

At VastuKosha, orders may enter processing, preparation, customisation or dispatch shortly after they are placed.

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation is subject to the status of the order and the nature of the product.

When Can an Order Be Cancelled?

A cancellation request may be considered when the order has not yet entered processing, preparation, customisation or dispatch.

Once an order has entered one of these stages, cancellation may no longer be possible.

This is particularly relevant for products that are:

Specifically prepared for an individual
Personalised or customised
Selected or configured according to customer requirements
Prepared according to specific product instructions
Already packed or dispatched

How to Request Cancellation

To request cancellation, contact VastuKosha through the customer-support channel provided on the website.

Please provide:

Order number
Name used for the order
Product name
Reason for cancellation, where applicable
Contact details associated with the order

The order number should be included in the subject or message wherever possible.

Cancellation Before Processing

If your cancellation request is received before the order has entered processing or preparation, VastuKosha may be able to cancel the order.

Where a refund is applicable, it will be processed according to the applicable payment method and policy.

Where a refund is approved or legally required, VastuKosha will process it within 7 days, subject to the processing time of the relevant payment provider or bank.

Cancellation After Processing Has Started

Once an order has entered processing, preparation, customisation or product-specific preparation, cancellation may no longer be available.

This is because resources, materials, preparation work or product-specific arrangements may already have been committed to the order.

Customers should therefore submit cancellation requests as early as possible.

Cancellation After Dispatch

An order that has already been dispatched cannot ordinarily be cancelled through the pre-dispatch cancellation process.

The customer should contact VastuKosha if there is a concern regarding the shipment.

If the product is eligible for return or exchange after delivery, the applicable Returns & Exchange Policy will apply.

Products Specifically Prepared for the Customer

Certain VastuKosha products may be selected, prepared, configured, personalised or otherwise supplied according to individual customer requirements.

Once preparation or customisation has commenced, cancellation may not be possible.

Customers should carefully review the product description, specifications and applicable notes before placing such an order.

Personalised or Customised Products

Products that have been personalised, customised, engraved, modified or specifically configured for a customer may not be eligible for cancellation once the applicable work has commenced, subject to applicable law.

Customers are responsible for reviewing the information they provide for personalisation or customisation before submitting the order.

Order Errors

If you notice an error in your order, contact VastuKosha immediately.

Examples include:

Incorrect product selected
Incorrect quantity
Incorrect size or specification
Incorrect personalisation
Incorrect delivery information
Other information entered incorrectly during checkout

If the order has not yet entered processing, we may be able to correct or cancel it.

Once processing, preparation or dispatch has commenced, changes may no longer be possible.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you discover an address error after placing an order, contact VastuKosha immediately.

We will attempt to assist where the order has not yet been dispatched.

Once the shipment has been handed over to the delivery carrier, changes to the delivery address may not be possible.

Additional charges may apply where a carrier permits an address change, re-routing or re-shipment, subject to the circumstances and applicable policy.

Cancellation Confirmation

Submitting a cancellation request does not automatically mean that the order has been cancelled.

Cancellation is effective only after VastuKosha confirms that the cancellation has been accepted.

Customers should retain the cancellation confirmation for their records.

Refunds Following Cancellation

Where a cancellation is successfully accepted and a refund is applicable, the refund will be processed within 7 days of the applicable approval, subject to payment-provider processing times.

The time required for the refunded amount to appear in the customer's account may depend on the relevant bank or payment service provider.

VastuKosha does not offer COD. Therefore, all applicable refunds relate to payments made through the payment methods available at checkout.

Cancellation After a Product Has Been Prepared

If a product has already been specifically prepared, configured or personalised for the customer, cancellation may not be available.

Where applicable, the product page will contain relevant information regarding the nature of the preparation or customisation.

If You Change Your Mind

A change of mind does not automatically create a right to cancel an order after processing, preparation or dispatch has commenced.

Customers should contact VastuKosha as early as possible if they no longer wish to proceed with an order.

For products that have already been delivered, the Returns & Exchange Policy applies.

No COD Orders

VastuKosha does not currently offer Cash on Delivery (COD).

Orders are therefore subject to the payment methods made available during checkout.

Important Note

Cancellation, return and exchange are separate processes.

Cancellation
Concerns an order before or during fulfilment.

Return
Concerns a product that has already been delivered and is eligible for return under the applicable policy.

Exchange
Is the standard resolution for eligible VastuKosha returns, subject to the applicable product conditions.

Customers should refer to the relevant policy for each situation.

Consumer Rights

Nothing in this Cancellation Policy is intended to exclude, restrict or override any rights or remedies that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a customer with cancellation, refund or other rights, those rights will continue to apply.