General Questions

What is VastuKosha?

VastuKosha is a platform offering products associated with Vastu Shastra, astrology and traditional spiritual practices.

Our focus is on providing traditional products with clear product information, relevant specifications, applicable documentation and responsible communication.

What types of products does VastuKosha offer?

Our range may include Vastu products, Yantras, Vastu jewellery, gemstones, astrological products and other traditional spiritual products.

The available range may change over time.

Are all VastuKosha products the same?

No.

Products differ in material, construction, purpose, preparation, specifications and documentation. Customers should always refer to the individual product page for product-specific information.

Product Questions

How do I know what I am purchasing?

Each product page should provide relevant information such as the product name, description, specifications, traditional context, usage information, care instructions and important notes, where applicable.

We recommend reading the complete product description before placing an order.

Will my product look exactly like the photograph?

Not necessarily.

Photography, lighting and display settings can affect appearance. In addition, products made from natural materials may naturally vary in colour, pattern, texture, shape and markings.

Unless specifically stated otherwise, product photographs should be considered representative rather than a guarantee of an identical visual appearance.

Can natural gemstones or beads have variations?

Yes.

Natural materials can contain variations and inclusions that occur naturally.

Differences in colour, pattern, texture, shape and surface characteristics do not automatically indicate that a product is defective or inauthentic.

Are product dimensions and weight exact?

Product specifications are provided according to the applicable product.

Minor variations may occur because of manufacturing processes, measurement methods and the characteristics of natural materials.

Where a particular specification is important to your purchase, refer to the individual product listing.

Certification & Documentation

Do all VastuKosha products come with an IHAS Certificate?

No.

IHAS certification or documentation is applicable only to selected products where specifically stated.

Customers should check the individual product page and the documentation supplied with their order.

What is an IHAS Certificate?

An IHAS Certificate is product-specific documentation associated with selected products where IHAS certification is applicable.

It should not automatically be interpreted as government approval, medical certification, laboratory testing or a guarantee of a particular outcome.

Please refer to our IHAS Certification page for further information.

How can I verify my IHAS Certificate?

Locate the certificate or identification number printed on your certificate and compare the certificate details with your product and order information.

Where an online verification facility is available, follow the verification procedure provided.

If you require assistance, contact VastuKosha with your order number, certificate number and a clear copy of the certificate.

What if my certificate cannot be verified?

First check that the certificate number has been entered correctly.

If the problem continues, do not alter the certificate or assume that the product is counterfeit.

Contact VastuKosha with your order details and a clear photograph or scan of the certificate so that the applicable documentation can be reviewed.

Traditional Use

What is the traditional purpose of a Vastu product?

The traditional purpose depends on the particular product.

VastuKosha provides relevant traditional context on individual product pages where applicable.

Traditional associations should not be interpreted as guarantees of a particular result.

Will a Vastu product guarantee a particular result?

No.

VastuKosha does not guarantee specific health, financial, relationship, career, business, astrological, spiritual or other outcomes from the use of its products.

Individual experiences may vary.

Can VastuKosha products replace professional advice?

No.

Traditional products should not be used as substitutes for qualified medical, legal, financial or other professional advice.

Where a matter requires professional advice, customers should consult an appropriately qualified professional.

Preparation & Care

Are VastuKosha products prepared before dispatch?

Preparation varies by product.

Where applicable, products may undergo product-specific preparation, inspection, finishing, documentation, packaging or traditional preparation.

The applicable process depends on the particular product.

What does “energised” mean?

Where this terminology is used for a particular product, it should be understood within its relevant traditional context.

It should not be interpreted as a scientifically established guarantee of physical, medical, financial or other results.

How should I care for my product?

Care requirements vary according to the material and product.

Follow the care instructions provided on the relevant product page or accompanying documentation.

Some products may require protection from water, chemicals, perfumes, heat, moisture or rough handling.

Orders & Shipping

How can I track my order?

Once your order has been processed and dispatched, applicable tracking information will be provided according to the shipping method used.

You can use the tracking information to follow the shipment's progress.

How long will delivery take?

Delivery time depends on the destination, shipping method, product availability, processing time and circumstances affecting the carrier.

Please refer to the current Shipping & Delivery policy for applicable information.

What should I do if my product arrives damaged?

Contact VastuKosha as soon as reasonably possible after delivery.

Provide your order number and clear photographs of the product, packaging and any visible damage.

Do not discard the packaging until the matter has been reviewed, where possible.

What if I receive the wrong product?

Contact customer support with your order number and photographs of the product received.

We will review the order and advise you on the applicable resolution.

Returns & Refunds

Can I return a product?

Return eligibility depends on the product and the applicable VastuKosha return policy.

Please review the Returns & Refunds page before making a purchase.

Can I cancel my order?

Cancellation depends on the status of the order and the applicable cancellation policy.

If you need to cancel an order, contact VastuKosha as soon as possible.

Are all products eligible for return?

Not necessarily.

Certain products may have product-specific return conditions or exclusions.

The applicable policy should be reviewed before purchase.

Authenticity

How does VastuKosha address authenticity?

VastuKosha aims to provide accurate product descriptions, relevant specifications and applicable documentation.

Customers can compare the product received with their order, product listing and accompanying documentation.

For further information, see Authenticity & Verification.

What should I do if I believe a product is not as described?

Contact VastuKosha with:

• Order number

• Product name

• Description of the issue

• Photographs of the product

• Photographs of packaging

• Relevant certificate or documentation, where applicable

Do not modify the product before contacting us if possible.

Payments

What payment methods are available?

Available payment methods are displayed during checkout and may vary depending on location and other applicable factors.

Is my payment information secure?

Payment processing is handled through the payment methods and payment service providers made available during checkout.

VastuKosha does not recommend sharing payment credentials, passwords, OTPs or other sensitive payment information with anyone claiming to represent the company outside the authorised payment process.

Customer Support

How can I contact VastuKosha?

You can contact VastuKosha through the customer-support channels provided on the website.

For faster assistance, include your order number and relevant product information when contacting us about an existing order.

What information should I provide when contacting support?

Depending on the issue, useful information may include:

• Order number

• Product name

• Certificate number, where applicable

• Description of the issue

• Photographs

• Relevant documentation

Providing complete information can help us review the matter more efficiently.

Important Note

Information provided on this website concerning Vastu, astrology and traditional spiritual practices is presented for informational and traditional purposes.

Product information should not be interpreted as a guarantee of a particular result.

Where a matter concerns health, law, taxation, finance, investment or another regulated or professional area, seek advice from an appropriately qualified professional.

Still Have a Question?

If your question is not answered here, contact VastuKosha and provide the relevant product or order details.

VastuKosha — Clear Information for an Informed Choice.