PRIVACY POLICY

Last Updated: [01/09/2026]

VastuKosha (“VastuKosha”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit or use the VastuKosha website, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.

1. Information We Collect

Depending on how you interact with VastuKosha, we may collect information such as:

Information You Provide

This may include:

Name
Email address
Telephone or mobile number
Billing address
Shipping address
Order details
Product preferences or enquiries
Information provided through contact forms
Customer-service communications
Certificate or product information submitted for verification
Photographs or documents voluntarily provided to us
Information provided when requesting a return or exchange

We collect only information that is reasonably relevant to the purpose for which it is provided.

Payment Information

Payments are processed through the payment methods and payment service providers made available at checkout.

Depending on the payment method, payment providers may collect and process payment information such as transaction details and payment credentials.

VastuKosha does not ask customers to provide passwords, OTPs or complete payment-card credentials through ordinary customer-support channels.

Customers should never share OTPs, passwords or payment credentials with anyone claiming to represent VastuKosha outside the authorised payment process.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically by the website, Shopify and/or applicable third-party services.

This may include:

IP address
Browser type
Device information
Operating system
Website pages viewed
Referring website
Approximate usage information
Date and time of visits
Website interaction information
Other technical information necessary for website operation and security

2. How We Use Your Information

We may use personal information for purposes including:

Processing and fulfilling orders
Delivering products
Processing payments
Providing customer support
Responding to enquiries
Managing returns and exchanges
Handling cancellation requests
Verifying applicable product documentation
Communicating about orders
Improving website functionality
Maintaining website security
Preventing fraud or misuse
Understanding website usage
Improving products and services
Complying with legal and regulatory obligations
Protecting our rights and legitimate business interests

We will not use personal information for purposes materially unrelated to the reason for which it was collected without an appropriate legal basis or permission where required.

3. Order Information

When you place an order, we need certain information to process and fulfil the transaction.

This may include your:

Name
Contact details
Billing information
Delivery address
Order details
Payment or transaction information
Product information

This information may be shared with relevant service providers where necessary to process, fulfil and deliver your order.

4. Shipping & Delivery Partners

To deliver your order, relevant information may be provided to shipping, logistics and delivery service providers.

This may include:

Recipient name
Delivery address
Contact number
Order information
Shipment information

Such information is shared only to the extent reasonably necessary for fulfilment and delivery.

5. Payment Service Providers

Payments may be processed by third-party payment service providers.

Those providers may collect, process and retain payment-related information according to their own privacy policies and applicable legal requirements.

VastuKosha does not control the privacy practices of independent payment service providers.

Customers should review the applicable privacy information of the payment provider used for their transaction.

6. Shopify and Third-Party Services

The VastuKosha website may use Shopify and other third-party applications or services to operate the online store and provide functions such as:

Payments
Shipping
Analytics
Customer support
Marketing
Website functionality
Fraud prevention
Security
Communication
Customer reviews
Other store-related services

These providers may process information according to their own privacy policies and contractual arrangements.

The specific third-party services used by VastuKosha may change over time.

7. Cookies and Similar Technologies

VastuKosha and applicable third-party services may use cookies and similar technologies.

Cookies may be used for purposes including:

Website functionality
Shopping-cart functionality
Login or account functionality
Security
Analytics
Performance
Preferences
Marketing, where applicable

You may be able to control certain cookies through your browser or applicable cookie settings.

Disabling certain cookies may affect website functionality.

8. Marketing Communications

Where permitted by applicable law, VastuKosha may use contact information to send promotional or informational communications.

You may unsubscribe from marketing communications using the unsubscribe mechanism included in the relevant communication or by contacting us.

Transactional communications relating to orders, payments, delivery, returns or other necessary services may continue where required to fulfil your request or provide the service.

9. Customer Communications

When you contact VastuKosha, we may retain communications and information necessary to respond to your enquiry and maintain appropriate customer-service records.

This may include emails, contact-form submissions, telephone communications or other communications through channels made available by VastuKosha.

10. Certificate Verification Information

If you request verification of a product certificate, we may collect information necessary to investigate the request.

This may include:

Certificate number
Product name
Order number
Photographs of the certificate
Photographs of the product
Relevant order information

Such information may be used solely or primarily to investigate and respond to the verification request and maintain appropriate product documentation.

11. Return & Exchange Information

When you request a return or exchange, we may collect information necessary to assess and process the request.

This may include:

Order information
Product information
Reason for return
Photographs
Unboxing video, where applicable
Certificate or product documentation
Shipping information
Communication relating to the request

Such information may be retained as reasonably necessary to administer the request, prevent misuse and comply with applicable obligations.

12. How We Share Information

VastuKosha may share personal information with third parties where reasonably necessary for legitimate business or legal purposes.

These may include:

Shopify and relevant technology providers
Payment service providers
Shipping and logistics providers
Customer-support providers
Website and analytics providers
Marketing service providers, where applicable
Fraud-prevention and security providers
Professional advisers
Government authorities or law-enforcement agencies where legally required
Other service providers acting on our behalf

We do not sell customer personal information as a business practice.

13. Legal Requirements

We may disclose personal information where reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Comply with court orders or legal processes
Prevent fraud
Investigate misuse
Protect customers
Protect VastuKosha and its property
Establish or defend legal claims

14. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own accounts and information.

Do not share passwords, OTPs, payment credentials or other sensitive authentication information through ordinary customer-support channels.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

Order fulfilment
Customer support
Accounting and financial records
Returns and exchanges
Certificate or product documentation
Legal and regulatory compliance
Fraud prevention
Dispute resolution
Protection of legal rights

Retention periods may differ depending on the type of information and the purpose for which it is retained.

16. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information.

These may include, where applicable:

Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion where legally permitted
Withdrawing consent where processing is based on consent
Requesting information about processing
Objecting to certain processing
Exercising other rights provided by applicable law

Some requests may be subject to legal or regulatory limitations.

To exercise an applicable privacy right, contact VastuKosha using the contact information provided below.

We may need to verify your identity before processing certain requests.

17. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, contact us so that the matter can be reviewed.

18. Third-Party Websites

Our website may contain links or references to third-party websites or services.

Once you leave the VastuKosha website, the privacy practices of the third-party website will apply.

VastuKosha is not responsible for the privacy practices, security or content of independent third-party websites.

Customers should review the privacy policies of third-party services before providing them with personal information.

19. International Data Processing

Some service providers used by VastuKosha may process information in jurisdictions outside India.

Where applicable, such processing will be subject to the contractual, technical and legal safeguards applicable to the relevant service and applicable law.

20. Changes to This Privacy Policy

VastuKosha may update this Privacy Policy from time to time.

Changes may be made to reflect:

Changes in our services
New technology
Changes in third-party services
Changes in applicable law
Changes in our data practices

The updated version will be published on this page with the revised “Last Updated” date.

21. Contact Us

If you have questions regarding this Privacy Policy or wish to make a privacy-related request, contact:

VastuKosha

Email: [CUSTOMER SUPPORT EMAIL]

Phone: [CUSTOMER SUPPORT NUMBER]

Business Address: [REGISTERED / BUSINESS ADDRESS]

Please include sufficient information for us to understand and respond to your request.

Important Note

This Privacy Policy is intended to explain VastuKosha's general information practices.

It should be read together with our:

Terms & Conditions
Returns & Exchange Policy
Cancellation Policy
Shipping & Delivery Policy
Disclaimer

Where applicable law provides privacy or data-protection rights that differ from or exceed those described here, the applicable legal requirements will prevail.