Our Returns & Exchange Policy
At VastuKosha, many of our products are carefully selected, prepared, configured or supplied according to their specific characteristics and intended use.
We therefore follow a structured 10-day return and exchange policy designed to protect both the customer and the integrity of the products we supply.
Please read this policy carefully before placing an order.
10-Day Return Window
Eligible products may be requested for return within 10 days of delivery.
The return request must be raised within this period.
Products returned after the 10-day period may not be accepted, except where required under applicable law.
The product must satisfy all applicable return conditions described below.
Exchange Only
VastuKosha generally provides exchange rather than refund for eligible returned products.
This is because many of our products are suitably selected, prepared, configured or supplied according to the customer's requirements and the nature of the product.
Where a return is approved, VastuKosha will determine the appropriate replacement or exchange in accordance with the applicable product and availability.
A cash refund is not the standard remedy for an eligible return.
Nothing in this policy limits any refund or other remedy that may be required under applicable law.
Who Pays Return Shipping?
Return shipping costs are borne by the customer.
Where VastuKosha approves a return or exchange, the customer is responsible for securely packing and shipping the product to the return address provided by VastuKosha.
The customer should use a reliable shipping service with tracking and retain proof of shipment until the return has been successfully received and processed.
Products Eligible for Return / Exchange
A product may be considered for exchange where, subject to the applicable conditions:
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The wrong product was supplied.
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The product is materially different from the product ordered.
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The product arrived damaged.
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The product has a manufacturing or product defect that was present when received.
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Another material issue attributable to the order or fulfilment process has occurred.
The final determination will depend on the specific circumstances and applicable law.
Unboxing Video Requirement
For claims involving damage, missing components, wrong products or other delivery-related discrepancies, an unboxing video is required.
The video should ideally:
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Begin before the package is opened.
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Clearly show the unopened package.
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Show the shipping label.
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Show the package being opened continuously.
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Clearly show the product and its condition.
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Show all accompanying items and documentation.
The unboxing video should not be materially edited in a manner that prevents the condition of the package or product from being assessed.
Customers should retain the original packaging until the matter has been resolved.
Why Is an Unboxing Video Required?
An unboxing video helps establish the condition and contents of the shipment at the time it was opened.
It assists VastuKosha in investigating claims involving transit damage, missing items, incorrect products or discrepancies between the shipment and the order.
Where an unboxing video is required but is not available, VastuKosha may be unable to establish the circumstances of the reported issue and the claim may not be accepted, subject to applicable law.
Non-Returnable Products
The following products are generally not eligible for return or exchange because of their nature, preparation, personalisation or customer-specific requirements:
Jewellery
VastuKosha jewellery products are generally non-returnable where they are selected, configured, prepared or supplied according to the customer's requirements.
Gemstones
Gemstones are generally non-returnable, particularly where a specific stone, size, specification, selection or preparation has been made for the customer.
Personalised Products
Products that have been personalised, customised, engraved, modified or otherwise made specifically for a customer are non-returnable.
Products Specifically Prepared for an Individual
Products that have been specifically prepared, configured, selected or processed according to an individual's requirements are generally non-returnable.
Other Product-Specific Exclusions
Additional products may be excluded from return where the product page expressly states a specific non-returnable condition, subject to applicable law.
Customers should carefully review the individual product page before placing an order.
Natural Variations Are Not Defects
Products containing natural materials may naturally vary in appearance.
This may include variations in:
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Colour
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Tone
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Pattern
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Texture
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Shape
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Inclusions
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Markings
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Surface characteristics
A natural variation from the product photograph does not, by itself, constitute a defect or qualify the product for return.
Customers should review the product description and applicable product notes before purchase.
Products Must Not Be Modified
If you believe there is an issue with a product, contact VastuKosha before modifying it.
Products may not be eligible for exchange if they have been:
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Resized
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Engraved
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Altered
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Polished
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Repaired
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Dismantled
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Customised after delivery
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Damaged through improper use
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Subjected to inappropriate chemicals or treatment
Where possible, the product should remain in the condition in which it was received until the matter has been reviewed.
Condition of Returned Products
For an eligible return, the product must be returned in substantially the condition in which it was received.
Where applicable, the following should accompany the product:
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Original packaging
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Certificate
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Product documentation
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Labels
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Accessories
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Invoice or order information
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Other items supplied with the product
Missing components or documentation may affect eligibility for exchange, subject to applicable law.
Return Request Procedure
To request an exchange, contact VastuKosha within 10 days of delivery.
Provide:
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Order number
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Product name
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Date of delivery
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Reason for the return request
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Clear photographs of the product
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Photographs of packaging, where relevant
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Unboxing video, where applicable
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Certificate or product documentation, where applicable
Do not send the product back until VastuKosha has reviewed the request and provided return instructions.
Return Approval
Submission of a return request does not automatically mean that the return has been approved.
VastuKosha may review the information, photographs, video, product condition and order records before approving an exchange.
If the return is approved, the customer will receive instructions regarding the return process.
Inspection of Returned Products
Returned products may be inspected after receipt.
The inspection may consider:
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Product identity
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Physical condition
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Product specifications
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Packaging
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Accessories
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Certificate or documentation
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Signs of alteration or use
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The reported reason for return
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Order records
The result of the inspection will determine whether the product qualifies for exchange, subject to applicable law.
Exchange Process
Once an eligible return has been received and approved, VastuKosha will arrange an exchange in accordance with the applicable product availability and requirements.
The replacement may be the same product or an appropriate alternative where the original product is unavailable, subject to agreement and applicable conditions.
Where a product has been specifically prepared or configured for the customer, the exchange process may require additional preparation time.
Exchange Timeline
The time required for an exchange depends on:
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Return transit time
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Product inspection
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Product availability
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Preparation requirements
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Shipping time
Customers will be informed of the applicable next steps after the returned product has been reviewed.
Refunds
VastuKosha operates an exchange-only policy for eligible product returns.
Accordingly, refunds are not the standard resolution for returns.
Where a refund is nevertheless required or approved under applicable law or specific circumstances, it will be processed within 7 days of the relevant approval or determination, subject to the payment provider's processing procedures.
The time for the amount to appear in the customer's bank account or payment method may depend on the relevant bank or payment service provider.
No Cash Refund for Change of Mind
A customer-requested return based solely on a change of mind, preference, or failure to achieve a desired traditional or spiritual outcome does not ordinarily qualify for a refund or exchange where the product is otherwise correctly supplied and is subject to the applicable non-returnable conditions.
Product-specific terms may apply.
Damaged Products
If a product arrives damaged:
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Do not discard the packaging.
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Take photographs of the package before opening, where possible.
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Record the complete unboxing video.
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Photograph the damaged product.
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Contact VastuKosha promptly.
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Provide your order number and supporting evidence.
The unboxing video may be required to assess the claim.
Wrong Product
If you receive a product that appears different from what you ordered, do not use or modify it.
Contact VastuKosha with:
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Order number
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Photographs of the product
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Photograph of the shipping label
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Photograph of the packaging
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Unboxing video
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Relevant documentation
We will review the order and advise you regarding the applicable exchange process.
Missing Items or Components
If an item or component appears to be missing from your order, contact VastuKosha promptly.
Provide photographs and the unboxing video so that the contents of the shipment can be reviewed.
International Returns
International returns are not accepted under this policy.
This policy applies to eligible domestic orders only.
Customers placing an order should review the applicable delivery and product conditions before completing the purchase.
Customer Responsibility
Customers are responsible for:
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Providing accurate order and delivery information.
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Inspecting the product after delivery.
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Raising eligible return requests within 10 days.
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Providing the required photographs and unboxing video where applicable.
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Returning approved products securely.
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Paying applicable return shipping costs.
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Retaining proof of return shipment.
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Keeping certificates and product documentation safely.
Important Note About Traditional Products
VastuKosha products associated with Vastu, astrology and traditional spiritual practices are supplied in their applicable traditional context.
VastuKosha does not guarantee that a product will produce a particular health, financial, relationship, career, business, astrological, spiritual or other outcome.
A customer's decision to return a product cannot ordinarily be based solely on the absence of a desired traditional or spiritual result.
Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any rights or remedies that cannot legally be excluded or restricted under applicable law.
Where applicable law provides a customer with rights beyond those stated in this policy, those rights will continue to apply.
Contact Us
For an exchange request or product-related concern, contact VastuKosha with your:
Order Number
Product Name
Reason for Request
Photographs
Unboxing Video, where applicable
Certificate / Documentation, where applicable
Please wait for confirmation and return instructions before shipping any product back.
VastuKosha
Clear Policies. Responsible Service.