SHIPPING AND DELIVERY

Shipping & Delivery Information

At VastuKosha, we aim to process and dispatch orders efficiently and provide customers with clear information about the delivery of their purchases.

Delivery times and shipping charges may vary depending on the product, destination, shipping method, availability and circumstances affecting the delivery service.

Please review the information below before placing your order.

Order Processing

Orders are processed after successful confirmation of the purchase and payment, subject to product availability and any applicable verification or preparation requirements.

Certain products may require additional preparation before dispatch.

Where applicable, the estimated processing time will be indicated on the product page or communicated to the customer.

Processing time and transit time are separate.

Processing time refers to the time required to prepare an order for dispatch.

Transit time refers to the time taken by the shipping carrier to transport the order after dispatch.

Dispatch

Once an order has been prepared for dispatch, it is handed over to the applicable delivery service.

Where tracking is available, tracking information may be provided to the customer after dispatch.

Customers should retain their order confirmation and tracking information until the order has been successfully delivered.

Delivery Time

Estimated delivery time depends on factors including:

Delivery destination
Shipping method
Product availability
Order processing time
Carrier performance
Weekends and public holidays
Weather or other disruptions
Incorrect or incomplete address information
Other circumstances beyond VastuKosha's reasonable control

Any delivery estimate displayed at checkout or communicated with the order should be treated as an estimate rather than an absolute guarantee unless expressly stated otherwise.

Shipping Charges

Applicable shipping charges, if any, will be displayed during the ordering or checkout process.

Shipping charges may depend on factors such as:

Delivery destination
Order value
Package size or weight
Shipping method
Promotional offers
Other applicable conditions

Customers should review the shipping charge displayed at checkout before completing the purchase.

Tracking Your Order

Where tracking is available, customers may receive a tracking number or tracking information after dispatch.

Tracking information can be used to follow the progress of the shipment through the applicable delivery service.

Tracking updates may not appear immediately after dispatch and may take some time to become available in the carrier's system.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing the order.

Please check:

Name
House / building number
Street / locality
City
State
PIN / postal code
Contact telephone number
Other delivery instructions, where applicable

An incorrect or incomplete address may result in delivery delays, failed delivery or return of the shipment.

Changes to the Delivery Address

If you need to change your delivery address after placing an order, contact VastuKosha as soon as possible.

Address changes may not always be possible after an order has been processed or dispatched.

Any additional costs arising from an address change, re-shipment or related carrier requirement may be subject to the applicable circumstances and policy.

Delayed Deliveries

Delivery estimates are not guarantees.

A shipment may be delayed because of circumstances including:

Carrier delays
Weather conditions
Public holidays
Operational disruptions
Incorrect address information
Remote or difficult-to-service locations
Transportation disruptions
Regulatory or logistical requirements
Other circumstances outside VastuKosha's reasonable control

If tracking indicates an unusual delay, customers may contact VastuKosha for assistance.

Failed Delivery

If a delivery cannot be completed because of an incorrect address, recipient unavailability, refusal to accept the shipment or another customer-related reason, the shipment may be returned to the sender according to the carrier's procedures.

Additional shipping or re-shipping costs may apply where the failed delivery resulted from information or circumstances attributable to the customer, subject to applicable law and VastuKosha's policies.

Damaged Package

When receiving your order, customers are encouraged to inspect the external packaging where reasonably possible.

If the package appears materially damaged, take photographs before opening it where possible.

After opening the package, retain:

Product
Packaging
Shipping label
Invoice or order documentation
Photographs of the damage

Contact VastuKosha promptly if the product itself appears damaged.

Wrong, Missing or Incorrect Product

If you receive a product that appears different from what you ordered, or an item appears to be missing, contact VastuKosha promptly.

Please provide:

Order number
Product name
Description of the issue
Photographs of the product received
Photographs of the packaging and shipping label

We will review the order and advise you on the applicable resolution.

International Shipping

International shipping, where offered, may be subject to additional conditions.

These may include:

Import duties
Customs charges
Taxes
Customs clearance
Import restrictions
Documentation requirements
Country-specific regulations

Unless expressly stated otherwise at checkout, any applicable customs duties, taxes or import charges may be the responsibility of the recipient.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Customs Delays

International shipments may be delayed by customs or other regulatory authorities.

Such delays may be outside the control of VastuKosha and the delivery carrier.

Customers should consider applicable import requirements before placing an international order.

Unclaimed or Returned Shipments

If a shipment is returned because it was not accepted, could not be delivered, or remained unclaimed, the applicable resolution will depend on the circumstances.

Re-shipping may be subject to additional charges.

Any refund, deduction or re-shipping arrangement will be handled according to the applicable VastuKosha policy and applicable law.

Delivery Confirmation

A shipment may be considered delivered based on the delivery confirmation or status recorded by the applicable carrier.

If you believe a shipment has been incorrectly marked as delivered, contact VastuKosha promptly so that the matter can be reviewed.

Important Note

VastuKosha cannot guarantee that a carrier will deliver an order within a particular time unless a specific delivery commitment has been expressly provided.

Delivery estimates are subject to circumstances affecting fulfilment and transportation.

Customers should also refer to the applicable Returns & Refunds, Cancellation Policy and Terms & Conditions.